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Follow the prompts to re-download the client, find the file downloaded, and run through the installation process. If so, log in to m圜SUNsoftware, choose settings and select native client check.
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Find the Downloaded file and Run the installation process. The Citrix client plug-in may have been downloaded to your computer, but not installed. ica file, even though I am I logged in and have the Citrix client plug-in installed? When I try to launch an application, how do I get past the prompt that tells me to save or open an.
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You should now be ready to launch software in m圜SUNsoftware.
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Log in to m圜SUNsoftware, return to the Settings window under the General heading and confirm that it reads, The Native Client is currently selected.
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Next, when prompted, install the Citrix client plug-in, close the browser, save all work and restart your computer. In the Settings window under the General heading, select the Run Client Detection link. From the main menu, select the Settings link located in the grey bar at top right. ica error once I attempt to launch software after I log in? What do I do when I see a white screen, java error or. and access may be intermittent during this time. To keep m圜SUNsoftware running optimally, scheduled maintenance takes place on Saturdays from midnight to 6 a.m. If the application is inactive for 120 minutes, it will disconnect and work will be lost. Within that 90 minute period, you can log in to the webpage, launch the same applications and you will still be able to save your work. Even if the webpage times out, the application will continue to run for up to 90 minutes without any activity, and then it will close. Without activity, the webpage times out after 15 minutes and will prompt you to log back in. When using m圜SUNsoftware, be aware that there are two different timeouts one is the webpage timeout and the other is the program or application timeout. Will my sessions time out if there is inactivity? Accessing these files is done by mapping to the m圜SUNsoftware storage much like you do for m圜SUNbox. For instructions, view the m圜SUNsoftware User Guide. The m圜SUNsoftware storage drive can be accessed outside of the m圜SUNsoftware environment so you have access to your files. Printing within the virtual application is the same as printing in any other application locally installed on your system.Ĭan I access the m圜SUNsoftware storage drive when I’m not in the m圜SUNsoftware environment? You can run m圜SUNsoftware on a Windows, Mac and Linux operating system and these can run concurrently. For instructions, view the m圜SUNsoftware User Guide.Ĭan I access m圜SUNsoftware from multiple systems at the same time?
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You will need to download a Citrix Receiver app.
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The system will prompt you for the download if the computer you are using does not have it.Ĭan I use my iPad, iPhone, or Android device to access m圜SUNsoftware? m圜SUNsoftware can be accessed from any device with an Internet connection.
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m圜SUNsoftware can be accessed at any time, from any location.Ĭan I access m圜SUNsoftware from a Mac, PC or Linux? Go to and sign in with your CSUN user ID and password. For help, please contact the IT Help Center. ) and follow the instructions to complete the download process. Visit the Microsoft Get Started, website, enter your CSUN email address ( The Microsoft Office Suite which includes Word, Excel, and PowerPoint is now available for download. Faculty who agree to use the m圜SUNsoftware in such a way as to expand CSUN student knowledge and use of this resource may also request access. Faculty Accessįaculty who would like to use the m圜SUNsoftware for teaching purposes can contact the IT Help Center to request access. If you don't know your user ID, visit Forgot User ID. Visit the m圜SUNsoftware Login Page and enter your CSUN user ID and password. Note: m圜SUNsoftware only accepts CSUN user IDs which are composed only of letters and sometimes numbers (such as dl76674). To preview the user experience visit the Duo and m圜SUNsoftware page. Important Note: Any student accessing the m圜SUNsoftware environment needs to be registered with Duo. LOG IN TO MYCSUNSOFTWARE Access m圜SUNsoftware from your computer m圜SUNsoftware grants students anytime access to select software via an Internet connection from a Mac, PC, Linux, or mobile device. Thanks to Campus Quality Fee funding, all enrolled students have access to m圜SUNsoftware.